Terms of service

These terms apply to work carried out by Right SaaS Ltd. Where a signed proposal or statement of work says something different, that document wins.

Quotes and acceptance

Quotes are valid for thirty days. A project starts when you accept the quote in writing and the first payment clears. The scope is what the quote lists. Anything else is a change, and we will price it before doing it.

Payment

Builds are invoiced half on acceptance and half on launch, unless the proposal says otherwise. Care plans, hosting and domains are invoiced in advance for the term you choose. Invoices are due within fourteen days.

Late payment on a build pauses the work. Late payment on hosting or a care plan may suspend the service after written notice. We would rather email you about it than do either.

Your responsibilities

You provide content, approvals and access to any accounts we need, within the timescales in the project plan. Delays here move the launch date, and where a project sits idle for more than sixty days we may invoice the work completed to that point.

You confirm that any content you give us is yours to use, and that it is accurate. We do not verify claims made about your business, your qualifications or your regulatory status.

Ownership

On final payment, the site we build for you becomes yours, including the code and the content we wrote for it. Third party components keep their own licences. Your domain is registered in your name from the start.

We keep the right to describe the work publicly and link to the finished site, unless you ask us not to.

Revisions

Builds include two rounds of changes, collected in one document per round. Further rounds are charged at our hourly rate, quoted before we start them.

Care plans

Care plans run monthly and either side can end them with thirty days notice. On cancellation we provide a full export of your site and reasonable help moving it. There is no exit fee.

The monthly allowance of small edits does not roll over. Anything beyond it is quoted separately.

Liability

We do not limit liability for death or personal injury caused by negligence, or for fraud. For everything else, our total liability is capped at the fees you have paid us in the twelve months before the claim. We are not liable for loss of profit, loss of business or loss of data.

We take backups and test restores quarterly for care plan sites. That is a serious effort at protecting your data, not a guarantee against every failure.

Compliance

We build to the sector rules we know about and will flag ones we spot. Responsibility for your regulatory compliance remains yours, and we recommend professional advice on anything that matters. Nothing we publish is legal advice.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

Questions

Email [email protected] and ask.